Shipping Policy
FREE SHIPPING FOR U.S. ORDERS $125+
Shipping charges are non-refundable. Please provide a secure delivery address as we cannot be responsible for packages that go missing after proof of delivery.
Your order will ship within four (4) business days from our office in California (except pre-order). Sale events and holidays may delay shipments up to two (2) business days. We'll note on the product page and at checkout if an item is on pre-order or has a shipping delay.
Once they have shipped, most orders take 3-7 business days in-transit, but this is just an estimate provided for your convenience and is not a guarantee. We do not offer expedited shipping.
Immediately after placing your order, we send a confirmation email. Check your spam folder if you have not received it within a few minutes. If you don't receive a confirmation email, you may have entered an invalid email. Please contact us or email us at support@superfithero.com as soon as possible so we can update it.
When your order has shipped, we send you an email with tracking information. You'll always be able to track your order directly with the carrier. We will also send you an email when your order has been delivered. If, after delivery has been confirmed, you can't find your package, please contact the carrier directly for more information.
We do not ship partial orders. Items on pre-order will delay the shipment of your entire order. If you need items sooner, consider placing separate orders.
INTERNATIONAL SHIPPING
International (non-US) orders are not eligible for free shipping. Shipping charges are non-refundable.
We ship globally with DHL. Shipping charges are calculated at checkout based on order weight and delivery address.
Customs & Duties: Where possible, we calculate customs/duties fees at checkout. Our shipping partners will ensure that your package does not get stuck in customs. This means fewer delays and lower fees for you! These fees are not refundable.
Not all countries/areas are eligible for this service. If you do not pay customs/duties with us, you may be responsible for import taxes and customs fees prior to delivery. Each country or province is different and these fees are paid directly to your local government. If you do not pay these fees, your package will eventually be returned to us and we will issue a refund within five (5) business days of receipt back at our office. Shipping charges are non-refundable.
WHERE IS MY PACKAGE?
If you have questions about where your package is, please check your tracking information (see your shipment or delivery confirmation emails). Once we hand off the package to the carrier, we only have access to the same information you do, via the tracking number and tracking link provided.
If you cannot find your package after receiving confirmation of delivery, here's a few tips for locating it:
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Check in with your neighbors. See if your package was delivered to the wrong address by mistake.
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If you have a shared mailroom, check with building management to see if it was handed off to them.
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Look around your property. Often, mail carriers will try to hide the package in an attempt to avoid theft.
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If you still can't find it, let us know.
PACKAGE THEFT
Package theft is a real problem! You must provide a shipping address where your packages will be secure after delivery. We cannot be responsible for packages that go missing after proof of delivery. If your tracking number shows that your package was delivered but you did not receive it, contact the carrier directly for more information.
HAVE A DIFFERENT QUESTION?
Check out our Frequently Asked Questions here.
CONTACT US
If you need help with returns, exchanges, sizing, shipping or anything else, contact us. We're always happy to help! Include your order number to expedite service.