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Try At Home For 7 Days

Try multiple sizes and styles. Take 7 days after delivery to decide what you’d like to keep.

Pay Later

We’ll place a hold on your card for the full order amount for the duration of your trial. You’ll be charged for the items you decide to keep.

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Returns are easy & free. Returned items must be in new condition. Learn more.

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Shipping Policy

**Please note many carriers are experiencing delays. Keep an eye on your tracking info from the carrier and please be patient. 


FREE SHIPPING FOR ORDERS OVER $100 (US ONLY)

All orders will ship within 4 business days. We are not offering expedited shipping at this time.

After you place an order, you'll receive an order confirmation email. Please check your spam folder if it's not received within a few minutes. If you do not receive an order confirmation email, you may have entered an invalid email address. Please contact us or email us at support@superfithero.com as soon as possible so we can update it. 

When your order has shipped, you'll receive a shipment confirmation email that includes your carrier and tracking information. You will always be able to track your order directly with the carrier. You'll also receive a delivery confirmation email when your order has arrived. 

If, after delivery has been confirmed, you are unable to locate your package, please contact the carrier directly for more information.

 

INTERNATIONAL SHIPPING 

Due to popular demand, we have resumed international shipping. All international orders must submit a phone number at checkout. International orders are not eligible for free shipping. All shipping charges are non-refundable. We cannot make any guarantees about delivery times as many local carriers are experiencing delays. Please be patient.

At this time, the only shipping service we are offering for international orders is USPS Priority Mail International. We are not offering expedited shipping at this time. The USPS has temporarily disabled service to some destinations. We cannot ship to these areas. Please visit their website for updates.

PLEASE NOTE: You may be responsible for import taxes and customs fees prior to delivery. Each country or province is different and these fees are paid directly to your local government. They are separate from your order and not included in your order payment. Superfit Hero is not responsible in any way for import taxes or customs fees applied to your shipment by your local government. If you do not pay these fees, your package will be returned to us and we will issue a refund within 5 business days of receipt but shipping charges are NOT refundable.


WHERE IS MY PACKAGE?

If you have questions about where your package is, please check your tracking information (see your shipment or delivery confirmation emails). Once we hand off the package to the carrier, we only have access to the same information you do, via the tracking number and tracking link provided.

If you cannot find your package after receiving confirmation of delivery, here's a few tips for locating it:

  • Check in with your neighbors. See if your package was delivered to the wrong address by mistake.
  • If you have a shared mailroom, check with building management to see if it was handed off to them.
  • Look around your property. Often, mail carriers will try to hide the package in an attempt to avoid theft.
  • If it still can't be located, it's time to reach out to the carrier. Have your tracking number and history handy. The manager of your local post office or other carriers' office will be able to provide you more information about your delivery, but you must ask for it explicitly. Sometimes they can confirm that it was misdelivered or marked as delivered prematurely.


PACKAGE THEFT

Package theft is a real problem! Be sure to provide us with a shipping address where you can be sure your packages will be secure. We cannot be responsible for packages that go missing after delivery confirmation. If your tracking number shows that your package was delivered but you did not receive it, please contact the carrier directly for more information.

 

As always, you can contact us with any questions: Contact us 


Policy and shipping rates are subject to change at any time. Most recent update: November 20, 2020.