Choose up to 6 items to try for free. Take 7 days after delivery to decide what you’d like to keep.
We’ll place a hold on your card for the full order amount for the duration of your trial. You’ll be charged for the items you decide to keep.
Returns are always easy & free. Returned items must be in new condition. Learn more.
NOTE: USPS and other carriers are experiencing major delays in some areas due to COVID19. Once you've received your shipment confirmation, rest assured that your order is with the carrier and on its way to you. In some cases, we're seeing orders delayed in-transit a week or more. Thank you for being patient.
We ship all orders from our office in California within four (4) business days (except pre-order). Sale events and holidays may delay shipments up to two (2) business days. Most orders take 5-7 business days in-transit, but this is just an estimate provided for your convenience and is not a guarantee. Shipping estimates begin once your order has shipped. We are not offering expedited shipping at this time. We cannot make any guarantees about delivery times as many local carriers are experiencing delays. Please be patient.
After you place an order, you'll receive an order confirmation email. Please check your spam folder if it's not received within a few minutes. If you do not receive an order confirmation email, you may have entered an invalid email address. Please contact us or email us at firstname.lastname@example.org as soon as possible so we can update it.
When your order has shipped, you'll receive a shipment confirmation email that includes your carrier and tracking information. You will always be able to track your order directly with the carrier. You'll also receive a delivery confirmation email when your order has arrived.
If, after delivery has been confirmed, you are unable to locate your package, please contact the carrier directly for more information. All shipping charges are non-refundable.
All international orders must submit a phone number at checkout. International orders are not eligible for free shipping. All shipping charges are non-refundable. We cannot make any guarantees about delivery times as many local carriers are experiencing delays. Please be patient.
At this time, the only shipping service we are offering for international orders is USPS Priority Mail International. We are not offering expedited shipping at this time. The USPS has temporarily disabled service to some destinations. We cannot ship to these areas. Please visit their website for updates.
PLEASE NOTE: You may be responsible for import taxes and customs fees prior to delivery. Each country or province is different and these fees are paid directly to your local government. They are separate from your order and not included in your order payment. Superfit Hero is not responsible in any way for import taxes or customs fees applied to your shipment by your local government. If you do not pay these fees, your package will eventually be returned to us and we will issue a refund within 5 business days of receipt but shipping charges are NOT refundable.
If you have questions about where your package is, please check your tracking information (see your shipment or delivery confirmation emails). Once we hand off the package to the carrier, we only have access to the same information you do, via the tracking number and tracking link provided.
If you cannot find your package after receiving confirmation of delivery, here's a few tips for locating it:
Package theft is a real problem! Be sure to provide us with a shipping address where you can be sure your packages will be secure. We cannot be responsible for packages that go missing after delivery confirmation. If your tracking number shows that your package was delivered but you did not receive it, please contact the carrier directly for more information.
As always, you can contact us with any questions: Contact us
Policy and shipping rates are subject to change at any time. Most recent update: August 6, 2021.