Shipping Policy

NOTE: USPS and other carriers continue to experience delays. Once you've received your shipment confirmation, rest assured that your order is out of our hands and on the way to you with the carrier. Thank you for being patient.


FREE SHIPPING FOR ORDERS OVER $100 (US ONLY)

We ship most orders from our office in California within four (4) business days (except pre-order). Sale events and holidays may delay shipments up to two (2) business days. We will note on the product page and at checkout if a product has a ship date that is beyond our four business day policy.

Most orders take 5-7 business days in-transit, but this is just an estimate provided for your convenience and is not a guarantee. Shipping estimates begin once your order has shipped. We are not offering expedited shipping at this time. We cannot make any guarantees about delivery times as many local carriers are experiencing delays. Please be patient.

After you place an order, you'll receive an order confirmation email. Please check your spam folder if it's not received within a few minutes. If you do not receive an order confirmation email, you may have entered an invalid email address. Please contact us or email us at support@superfithero.com as soon as possible so we can update it. 

When your order has shipped, you'll receive a shipment confirmation email that includes your carrier and tracking information. You will always be able to track your order directly with the carrier. You'll also receive a delivery confirmation email when your order has arrived. 

If, after delivery has been confirmed, you are unable to locate your package, please contact the carrier directly for more information. All shipping charges are non-refundable.

 

INTERNATIONAL SHIPPING

All international orders must submit a phone number at checkout. International orders placed without phone numbers may experience shipping delays. International orders are not eligible for free shipping. All shipping charges are non-refundable. We cannot make any guarantees about delivery times as many local carriers are experiencing delays. Please be patient.

At this time, the only shipping service we are offering for international orders (except Australia) is USPS Priority Mail International. For orders to Australia, we can only offer USPS Priority International Express Mail at this time due to service availability. We are not offering expedited shipping at this time. The USPS has temporarily disabled service to some destinations. We cannot ship to these areas. Please visit the USPS website for updates.

PLEASE NOTE: You may be responsible for import taxes and customs fees prior to delivery. Each country or province is different and these fees are paid directly to your local government. They are separate from your order and not included in your order payment. Superfit Hero is not responsible in any way for import taxes or customs fees applied to your shipment by your local government. If you do not pay these fees, your package will eventually be returned to us and we will issue a refund within 5 business days of receipt but shipping charges are NOT refundable.


WHERE IS MY PACKAGE?

If you have questions about where your package is, please check your tracking information (see your shipment or delivery confirmation emails). Once we hand off the package to the carrier, we only have access to the same information you do, via the tracking number and tracking link provided.

If you cannot find your package after receiving confirmation of delivery, here's a few tips for locating it:

  • Check in with your neighbors. See if your package was delivered to the wrong address by mistake.
  • If you have a shared mailroom, check with building management to see if it was handed off to them.
  • Look around your property. Often, mail carriers will try to hide the package in an attempt to avoid theft.
  • If it still can't be located, it's time to reach out to the carrier. Have your tracking number and history handy. The manager of your local post office or other carriers' office will be able to provide you more information about your delivery, but you must ask for it explicitly. Sometimes they can confirm that it was misdelivered or marked as delivered prematurely.


PACKAGE THEFT

Package theft is a real problem! Be sure to provide us with a shipping address where you can be sure your packages will be secure. We cannot be responsible for packages that go missing after delivery confirmation. If your tracking number shows that your package was delivered but you did not receive it, please contact the carrier directly for more information.

 

As always, you can contact us with any questions: Contact us 

 


Policy and shipping rates are subject to change at any time. Most recent update: May 17, 2022.