Return Policy

Superfit Hero stands behind our quality 100%. If you find yourself unsatisfied for any reason, contact us and we'll do what we can to help. We'll always do our best to take care of you and get you into your perfect fit. Please help our small team do this by following the return policy outlined below. Thank you!

FREE Exchanges & Returns 

  • US Orders Only - Easily initiate a free exchange or return using our ONLINE RETURNS CENTER
  • 21 Days - You may return or exchange your items for any reason within three (3) weeks of the ship date. Returns will be processed within 5 business days of delivery back at our office. You’ll receive an email notification about your refund. It may take up to 10 business days for the refund to reflect on your account statement. To confirm that your return is on its way back to us, we recommend getting a dropoff receipt from the post office. All shipping charges are non-refundable.
  • New Condition - Returned items must be in new, unworn and unwashed condition. A quick try-on is great. A yoga session or spin class, not so much. We encourage you to try a few test movements in your home (forward fold, march in place, squat, etc.) before removing the tags or discarding the packaging.
  • Tags Attached with Original Packaging - This is very important! Items must be returned with their original packaging, and with the original care labels and tags still attached. We're a very small business and can only accept returns in new and resellable condition.
  • Include Your Packing Slip - You must include packing slip or proof of purchase so we can process your return.
  • Reuse Your Shipping Mailer - Items must be returned in the reusable shipping mailer that it was received in. Please do not return items in other mailers or boxes. This results in additional fees for us.
  • SWIMWEAR RETURNS - Swimwear is eligible for return and MUST be in new unworn and unwashed condition WITH ORIGINAL PACKAGING AND TAGS ATTACHED. We cannot make exceptions for swimwear returns that do not follow this policy.
  • Excluded Items - Clearance/Sale items and products marked FINAL SALE are not eligible for return or exchange.
  • Exchanges - Exchange orders are placed as soon as your return is scanned by the post office. Be sure to get your return in the mail quickly as we cannot hold inventory for you until your return ships. If your exchanged item is no longer in stock, you will receive a refund to your original payment method when the return arrives at our office.
  • Order Mistake - We’re real humans who pack and ship each order with the utmost care. If your order arrives with a mistake (received the wrong color/size or an extra item), please let us know within one week of delivery and we’ll be happy to fix it for you. Contact us here with your order number. Please do not use the Online Returns Center.
  • Factory Defect - We take pride in our products and our factory partners are amazing, but mistakes do happen. If your item arrives with any defects, please let us know within six months of delivery and we’ll happily replace it. Contact us here with your order number. Please do not use the Online Returns Center.


INTERNATIONAL (NON-US) ORDERS

International orders are not eligible for exchange, but you may return your order for a refund and place a new order for a different size. Ship your item(s) to the return address below. We recommend using a shipping service with tracking and insurance. To confirm that your return is on its way back to us, we also recommend getting a dropoff receipt from the carrier. We cannot be responsible for items lost in the mail.

Send returns with packing slip or proof of purchase to:
Superfit Hero Returns
14420 Elsworth St
Suite 102, PMB #68
Moreno Valley, CA 92553-9027
United States

Once you've shipped your item(s) back to us, email support@superfithero.com and provide your order number, carrier information and return tracking number. Returns will be processed within 5 business days of receipt. You will receive an email notification about your refund. Depending on your bank, it may take up to 10 business days for the refund to reflect on your account statement. All shipping charges are non-refundable.


CONTACT US

If you need help with sizing or anything else, please contact us here. We're always happy to help! Include your order number, if possible, to expedite service. 


Policy is subject to change. Most recent update: May 6, 2022.