Returns and Shipping

RETURN POLICY

Superfit Hero stands behind our quality 100%. If you find yourself unsatisfied for any reason, contact us and we'll do what we can to help. We'll always do our best to take care of you and get you into your perfect fit. Please help our small team do this by following the return policy outlined below. Thank you!

FREE Exchanges & Returns 

  • US Orders Only - Easily initiate a free exchange or return using our ONLINE RETURNS CENTER

  • 21 Days - You may return or exchange your items for any reason within three (3) weeks of the ship date. Returns will be processed within five (5) business days of delivery back at our office. You’ll receive an email notification about your refund. It may take up to ten (10) business days for the refund to reflect on your account statement. To confirm that your return is on its way back to us, we recommend getting a dropoff receipt from the post office. All shipping charges are non-refundable.

  • Holiday Return Policy - Orders placed between November 8, 2022 and December 25, 2022 will be eligible for one free return or exchange until January 15, 2023. For orders placed December 26, 2022 or later, our standard 21-day return policy will apply. All returned items must be in new, unworn and unwashed condition with tags attached and continue to meet all other existing return policy requirements.
  • New Condition - Returned items must be in new, unworn and unwashed condition. A quick try-on is great. A yoga or spin class, not so much. We encourage you to try a few quick movements in your home (forward fold, march in place, squat, etc.) before removing the tags or discarding the packaging.

  • Tags Attached with Original Packaging - This is very important! Items must be returned with their original packaging, and with the original care labels and tags still attached. We're a very small business and can only accept returns in new and resellable condition.

  • Include Your Packing Slip - You must include packing slip or proof of purchase so we can process your return.

  • Reuse Your Shipping Mailer - Items must be returned in the reusable shipping mailer that they were received in. Please do not return items in other mailers or boxes. This results in additional fees for us.

  • SWIMWEAR RETURNS - Swimwear is eligible for return and MUST be in new unworn and unwashed condition WITH ORIGINAL PACKAGING AND TAGS ATTACHED. We cannot make exceptions for swimwear returns that do not follow this policy.

  • Excluded Items - Clearance/Sale items and products marked FINAL SALE are not eligible for return or exchange.

  • Exchanges - Exchange orders are placed as soon as your return is scanned by the post office. Be sure to get your return in the mail quickly as we cannot hold inventory for you until your return ships. If your exchanged item is no longer in stock, you will receive a refund to your original payment method when the return arrives at our office.

  • Other Refunds - We are a very small business and cannot offer refunds retroactively for promotions or discount codes after your order has been placed. If you wish to use a discount code, it must be applied to your order at the time of purchase. We do not allow refunds for gift certificates. No exceptions.

  • Order Mistake - We’re real humans who pack and ship each order with the utmost care. If your order arrives with a mistake (received the wrong color/size or an extra item), please let us know within one week of delivery and we’ll be happy to fix it for you. Contact us with your order number. Please do NOT use the Online Returns Center.

  • Factory Defect - We take pride in our products and our factory partners are amazing, but mistakes do happen. If your item arrives with any defects, please let us know within six months of delivery and we’ll happily replace it. Contact us with your order number. Please do NOT use the Online Returns Center.


INTERNATIONAL (NON-US) ORDERS

International orders are not eligible for exchange at this time, but you may return your order for a refund and place a new order for a different size. Ship your item(s) to the return address below. We recommend using a shipping service with tracking and insurance. To confirm that your return is on its way back to us, we also recommend getting a dropoff receipt from the carrier. We cannot be responsible for items lost in the mail.

Send returns with packing slip or proof of purchase to:
Superfit Hero Returns
14420 Elsworth St
Suite 102, PMB #68
Moreno Valley, CA 92553-9027
United States

Once you've shipped your item(s) back to us, email support@superfithero.com and provide your order number, carrier information and return tracking number. Returns will be processed within five (5) business days of receipt. You will receive an email notification about your refund. Depending on your bank, it may take up to ten (10) business days for the refund to reflect on your account statement. Shipping charges are non-refundable.

 

SHIPPING POLICY

NOTE: USPS and other carriers continue to experience delays. Once you've received your shipment confirmation, rest assured that your order is out of our hands and on the way to you with the carrier. Thank you for being patient.


FREE SHIPPING FOR ORDERS OVER $100 (US ONLY)

We ship most orders from our office in California within four (4) business days (except pre-order). Sale events and holidays may delay shipments up to two (2) business days. We will note on the product page and at checkout if we expect a product to ship outside the parameters of this policy.

Most orders take 5-7 business days in-transit, but this is just an estimate provided for your convenience and is not a guarantee. Shipping estimates begin once your order has shipped. We are not offering expedited shipping at this time. We cannot make any guarantees about delivery times as many local carriers are experiencing delays. Please be patient.

After you place an order, you'll receive an order confirmation email. Please check your spam folder if you have not received it within a few minutes. If you do not receive an order confirmation email, you may have entered an invalid email address. Please contact us or email us at support@superfithero.com as soon as possible so we can update it. 

When your order has shipped, you'll receive a shipment confirmation email that includes your carrier and tracking information. You will always be able to track your order directly with the carrier. You'll also receive a delivery confirmation email when your order has arrived. 

If, after delivery has been confirmed, you are unable to locate your package, please contact the carrier directly for more information. All shipping charges are non-refundable.

 

INTERNATIONAL SHIPPING

All international orders must submit a phone number at checkout. International orders placed without phone numbers may experience shipping delays. International orders are not eligible for free shipping. Shipping fees are non-refundable. We cannot make any guarantees about delivery times as many local carriers are experiencing delays. We are not offering expedited shipping at this time. Please be patient.

The USPS has temporarily disabled service to some destinations. We cannot ship to these areas. Please visit the USPS website for updates.

PLEASE NOTE: You may be responsible for import taxes and customs fees prior to delivery. Each country or province is different and these fees are paid directly to your local government. They are separate from your order and not included in your order payment. Superfit Hero is not responsible in any way for import taxes or customs fees applied to your shipment. If you do not pay these fees, your package will eventually be returned to us and we will issue a refund within five (5) business days of receipt back at our office, but shipping fees are NOT refundable.

 

WHERE IS MY PACKAGE?

If you have questions about where your package is, please check your tracking information (see your shipment or delivery confirmation emails). Once we hand off the package to the carrier, we only have access to the same information you do, via the tracking number and tracking link provided.

If you cannot find your package after receiving confirmation of delivery, here's a few tips for locating it:

  • Check in with your neighbors. See if your package was delivered to the wrong address by mistake.

  • If you have a shared mailroom, check with building management to see if it was handed off to them.

  • Look around your property. Often, mail carriers will try to hide the package in an attempt to avoid theft.

  • If it still can't be located, it's time to reach out to the carrier. Have your tracking number and history handy. The manager of your local post office or other carriers' office will be able to provide you more information about your delivery, but you must ask for it explicitly. Sometimes they can confirm that it was misdelivered or marked as delivered prematurely.

 

PACKAGE THEFT

Package theft is a real problem! You must provide a shipping address where you can be sure your packages will be secure. We cannot be responsible for packages that go missing after delivery confirmation. If your tracking number shows that your package was delivered but you did not receive it, please contact the carrier directly for more information.

 

HAVE A DIFFERENT QUESTION?

Check out our Frequently Asked Questions here

 

CONTACT US

If you need help with returns, exchanges, sizing, shipping or anything else, contact us. We're always happy to help! Include your order number to expedite service. 

 

Return Policy, Shipping Policy and rates are subject to change at any time. Most recent update: November 2, 2022.