Try At Home FAQs

How does the Try At Home program work?

Never order the wrong size again! With our Try At Home Program, you can try on as many sizes and styles as you like free for 7 days. Only pay for what you keep. Returns are always free. 

  1. Order multiple sizes and styles to Try At Home.
  2. Choose which items you want to keep.
  3. Use our Returns Portal to return any unwanted items.

Can I Try At Home if I’m outside of the US?

Our Try At Home program is only available to US customers.

Was my card charged when I placed the order?

We validate your card through an authorization for the full amount of the order. You'll see a pending authorization on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep.

We may periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, and be replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured these are not charges. We will only charge you for the items you keep after you’ve had a chance to try them.

Note that we will charge your card before the end of your trial if we are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds). If this happens, you are always eligible for our Free Returns policy.

When does the trial period begin?

Your 7 day trial period begins when your items are delivered. You have until the end of your trial period to postmark returns.

Can I work out in the clothes before returning them?

Sadly, no. The Try At Home program is meant for a quick try on, not a workout. All returned items must be in new, unworn condition with original tags attached. If we determine items are not in new condition, you will be charged.

How do you know not to charge my card for the items I’m returning?

We provide an ample amount of time for any returns to arrive at our warehouse before charging your card. Once the items are returned, we inspect the items and finalize your order.

What if I decide to keep the items but want to return them after my trial period?

No problem! Our regular return policy is still in effect.

Can I use a discount code on a Try At Home order?

Discount codes are not eligible on Try At Home orders. If you would like to use a discount code, remove the item from your cart and re-add it with the "Buy It Now" button on the product page. Then return to your cart, select "Complete Checkout," and add your discount code at checkout.

Can I combine Try At Home items and Buy Now items in the same shopping cart?

No. If you choose to Try At Home any of the items in your cart, it will apply to all items in your cart. Your entire order will be free until the end of your trial period. The only exception to this is for items that are not eligible for the Try At Home program, including discounted items and final sale items. You will be charged for those items right away.

Other Questions?

Send us a message and we'll get back to you ASAP!